Swedishmatch.ch offers the following shipping alternatives:
- Delivery to your mailbox: For shipments of up to 10 cans, sent to your mailbox. Swedish Match does not take on the responsibility for extreme weather conditions that complicate delivery to your mailbox. Swedish Match also does not take on the responsibility that the order will fit in your mailbox, depending on the dimensions of the mailbox, safety box, or cluster box unit. Swedish Match sends these orders in packages with dimensions of 35cm x 24cm x 2.7cm.
- Home delivery with UPS (Standard & Express): for orders of up to ten 10-packs (100 boxes), sent directly to your doorstep. Home delivery usually refers to a delivery to the front door or property line of the address. At delivery, valid ID documents must be shown.
When placing your order, you will get an e-mail from UPS with the tracking number and a link where you can track your order and see the expected delivery date. UPS will make three delivery attempts: If you’re not available at the first attempt, UPS will try again twice. With the previously mentioned link and your tracking number you can change your delivery address between the three attempts for free.
Please note that you can purchase a maximum of ten 10-packs (100 boxes) per order and day. Please also note the Swiss customs authority’s guidelines about what is considered a private import for personal use, according to which you are only allowed to import up to 1.2 kg per 2 months.
Please note that through the website swedishmatch.ch, Swedish Match can only deliver to addresses in Switzerland.
The usual delivery times are as follows:
- Delivery to your mailbox: 3-5 work days (sent as a letter)
- Home delivery with UPS Express: 1-3 work days
- Home delivery with UPS Standard: 3-6 work days.
The delivery times are calculated from the time of our order conformation via e-mail.
Generally, if an order is registered before 2 pm on a work day, the delivery times are calculated from the same work day. If an order, however, is registered after 2 pm on a work day, the delivery times are calculated from the next work day. For orders registered on Swedish holidays, the delivery times are calculated from the first work day after the holiday. When Swedish Match sends out your order, you will also get an e-mail to the address you provided. If, after 7 work days, you still haven’t received your order, please contact our customer service at email@example.com or via phone +46 0200-113 114 (only Swedish and English) and we will help you. Should Swedish Match for some reason not be able to deliver your order and has notified you of that, you have the possibility to cancel your purchase by contacting our customer service as described above.
A package shipped with UPS will be sent back to Swedish Match if you have not been able to redeem it in one of the three delivery attempts to your address. If that happens, you will be charged CHF 33 attributable to the administration, shipping, return shipping, and handling by Swedish Match. Unredeemed packages are usually not seen as an exercise of your rights of return.
Right of withdrawal and returns
When shopping online as a consumer, as a general rule you have a right of withdrawal of 14 days according to the Swedish Distance Contracts and Contracts outside Business Premises Law (2005:59). The right of withdrawal, however, does not apply to the purchase of snus or Lutschtabak, as these products are perishable goods with a limited shelf life.
Payment of additional costs (customs, vat, and tobacco tax)
Placing an order on swedishmatch.ch is classified as a private import of snus from Sweden to Switzerland. When importing snus from Sweden to Switzerland, it is subject to special fees related to customs, VAT, and tobacco tax. Because of these fees, we can’t guarantee the final price of your order at the time of purchase. These fees are calculated by the Swiss authorities and separately charged to you as consumer before you can receive your package.
If you choose delivery with mail you may get an invoice from Swiss Post related to the charges of customs, VAT, and tobacco tax.
If you choose the home delivery UPS (Standard and Express), you may get an invoice via e-mail for the costs related to customs, VAT, and tobacco tax. That invoice will be sent to the same e-mail address you used for your online payment. UPS will only deliver your package after you have paid the invoice.
We want to be as clear and transparent as possible about what your final total order costs may amount to. At the checkout, we thus present calculations of the extra charges for customs, VAT, and tobacco tax that may be affecting the total price of your Swedish Match delivery including shipping. This, however, is just an estimate and Swedish Match can’t guarantee that our calculations are correct. The final fees are calculated and collected by the Swiss authorities.