Swedish Match offers the following shipping alternatives:
Delivery to your mailbox: For shipments of up to 10 cans, sent to your mailbox. Swedish Match does not take on the responsibility for extreme weather conditions that complicate delivery to your mailbox. Swedish Match also does not take on the responsibility that the order will fit in your mailbox, depending on the dimensions of the mailbox, safety box, or cluster box unit. Swedish Match sends these orders in packages with dimensions of 35cm x 24cm x 2.7cm.
Please note that you can purchase a maximum of ten 10-packs (100 boxes) per order and day. Please also note the Swiss customs authority’s guidelines about what is considered a private import for personal use, according to which you are only allowed to import up to 1.2 kg per 2 months.
Please note that through the website swedishmatch.ch, Swedish Match can only deliver to addresses in Switzerland.
Delivery time
The usual delivery times are as follows:
Delivery to your mailbox: 3-5 work days (sent as a letter)
The delivery times are calculated from the time of our order conformation via e-mail.
For orders registered on Swedish holidays, the delivery times are calculated from the first work day after the holiday. When Swedish Match sends out your order, you will also get an e-mail to the address you provided. If, after 7 work days, you still haven’t received your order, please contact our customer service at customerservice@swedishmatch.com or via phone +46 0200-113 114 (only Swedish and English) and we will help you. Should Swedish Match for some reason not be able to deliver your order and has notified you of that, you have the possibility to cancel your purchase by contacting our customer service as described above.
UNREDEEMED PACKAGE/SHIPMENT
Unredeemed packages are usually not seen as an exercise of your rights of return.
RIGHT OF WITHDRAWAL AND RETURNS
When shopping online as a consumer, as a general rule you have a right of withdrawal of 14 days according to the Swedish Distance Contracts and Contracts outside Business Premises Law (2005:59). The right of withdrawal, however, does not apply to the purchase of snus or Lutschtabak, as these products are perishable goods with a limited shelf life.
Swedish Match North Europe AB
Konsumentkontakt Ångerrätt
Box 77
401 21 Göteborg
PAYMENT OF ADDITIONAL COSTS (CUSTOMS, VAT, AND TOBACCO TAX)
Placing an order on swedishmatch.ch is classified as a private import of snus from Sweden to Switzerland. When importing snus from Sweden to Switzerland, it is subject to special fees related to customs, VAT, and tobacco tax. Because of these fees, we can’t guarantee the final price of your order at the time of purchase. These fees are calculated by the Swiss authorities and separately charged to you as consumer before you can receive your package.
If you choose delivery with mail you may get an invoice from Swiss Post related to the charges of customs, VAT, and tobacco tax.
We want to be as clear and transparent as possible about what your final total order costs may amount to. At the checkout, we thus present calculations of the extra charges for customs, VAT, and tobacco tax that may be affecting the total price of your Swedish Match delivery including shipping. This, however, is just an estimate and Swedish Match can’t guarantee that our calculations are correct. The final fees are calculated and collected by the Swiss authorities.
