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Frequently asked Questions

Age verification

How do you know that the person placing an order is 18 or older?

When purchasing products from, cardholders must be 18 or older to enter into a contract with us. Read more about how we verify the age of the person placing an order here.


In what countries can I buy snus online from Swedish Match?

To purchase products from, you must live in Switzerland. If you live in Sweden, you can purchase our products from Swedish Match does not deliver online snus orders to countries outside Sweden and Switzerland. 

I live in Switzerland. Is it legal for me to buy snus from

Yes. The sale of oral tobacco (snus) is banned in the Swiss market, but this does not apply to private import for personal use. The Swiss customs authorities have issued guidelines for how much snus a person is allowed to import into Switzerland for personal use. According to these guidelines, you are permitted to purchase up to 1.2 kg every two months.

Can companies order from

No. We only accept orders from private individuals.

How do I place an order?

Search or click on Buy snus to find the product you wish to purchase. Choose between one or ten cans and click the button that says "buy". You will then be able to review your order when you proceed to the checkout.

Read more about how to place an order on here

I have not received an order confirmation. What should I do?

Certain e-mail clients, such as Hotmail, Live Mail and Outlook, have trouble telling the difference between spam and genuine e-mails. Check your spam folder to see if your order confirmation is there. If it isn’t there, contact our customer service.


How long does delivery take?

The cheapest delivery option we offer is Delivery to Mailbox. This means we send your snus in a normal mail package from our factory via the Swedish company PostNord, which is then passed on to Swiss Post who will deliver the package to your mailbox/milkbox. Delivery takes approximately three to five business days per package.

Read more about our delivery options here.

Why was my package delivered to a postal outlet instead of my mailbox?

Some doors have such small mail slots that it is difficult to deliver ten cans of snus. A package contain ten cans has the following dimensions: 35x24x2.7. If you believe your package can delivered through your mail slot, please contact customer service and we will inform our logistics partners PostNord and Swiss Post.


How can I report a complaint about a product?

If you have a problem with the quality of a product, you are welcome to report a complaint. The easiest way to report a complaint is to do so online. Click here to find everything you need to know about how to report a complaint. 

How old is the snus?

All snus from is delivered not more than five weeks before its best-before date.

What brands do you sell?

We sell snus from the entire Swedish Match range, including General, Göteborgs Rapé, Ettan, Grov and Catch. You can find more information about all of our brands here.

The snus product CUT will also be added to our range in the near future.

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